What is the return policy for the products purchased at Furniture Manila?
Items sold at Furniture Manila are covered by a 7-day return. All you need to do is ship the item back to us. Store credits are issued once the item is received and cleared by our warehouse team. The initial delivery charge is non-refundable and non-convertible to store credits. A restocking fee of 20% or Php1,000 (whichever is higher) will be charged for returned items. Please note that we reserve the right to refuse a return, replacement or refund if it has been evaluated by our Quality Control team that the items went through abuse and/or misuse.
RETURN ELIGIBILITY: (Must meet ALL requirements)
Items that cannot be returned includes:
How to return an item?
The customer must contact us through our Contact Us page and specify the order number and a brief explanation for the reason for return. Items will be inspected by our Quality Control team for verification. The customer is responsible for the shipping back items. No returns will be accepted without prior approval of return. If an order was picked up in-store, the item must be returned in-store. If an order was delivered, you may return the item in-store. We also offer pickup services for an additional fee. Returns may only be approved for the following reasons: