Furniture Manila, FurnitureManila.com, FurnitureManila.com.ph, or FurnitureMNL.com (referred throughout as "we" or the “site”) recognizes the importance of our customers’ privacy. We believe that privacy is more than an issue of compliance – it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual. This policy describes:
Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This policy applies to customer information obtained when registering to the site.
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We strive to limit the amount of personal information collected to support the intended purpose of the collection.
We collect personal information from you in a variety of ways when you interact with our site, www.furnturemanila.com.ph. Some examples are when you:
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers if you obtain certain financial products.
We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We operate cameras in stores for security and operational purposes, such as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.
The site uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third parties. We may transfer or disclose your information within our corporate family of companies for these purposes.
The site does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our websites. Your personal information may be stored and processed by our service providers in the Philippines or other locations where the service providers or Furniture Manila maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Furniture Manila, our customers, our associates, or any other person, or where otherwise required by law.
From time to time with your consent, we may disclose information with carefully selected companies who may offer you products and services of interest. You may opt in to this sharing under the “Your Choices” section below.
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Furniture Manila or as part of a corporate reorganization or stock sale or other change in corporate control.
Furniture Manila collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed. For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose personal health information in accordance with law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications:
We may use an opt-in standard for phone and text messages. We may also use an opt-in standard for sharing personal information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent.
We use an opt-out standard for email or for other communications like mail. Opt-out means we consider your consent is implied, but will not conduct the activity on your request.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our websites without accepting cookies Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our websites, but will not be able to complete a purchase or take advantage of certain website features.
You may also opt-out of certain online advertising called interest-based advertising. Interest-based ads are ads that are served to you based on your browsing behavior. The goal is to show you ads more tailored to your interests.
We may use how you browse and shop in order to show you advertisements on our website that are more relevant to your interests. As an example, if you browse for electronics with us or other sites, we may show you ads for electronics as you browse our website. Advertisements may relate to the site or our advertising partners. We do not disclose personal data about you with advertising partners to place an ad for them. We only retain data related to the ads for legitimate business purposes.
In addition, we belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. You may see ads for the site on participating websites based on how you browse our website and those sites. We do not allow the network provider to provide your browsing behavior on our website to other websites.
We takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to the site's web server, not to some unknown or unauthorized server.
Personal information that is maintained in our offices is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
We are committed to protecting children’s online privacy. Our website is a general audience website not geared towards children. In order to protect the privacy of children, we do not knowingly collect personal information from children under the age of 13 without prior parental consent. Please contact us via the “Contact Us” section of this policy if you believe we may have collected information from your child and we will work to delete it.
Fill up the Contact Us form – for store experience, marketing preferences, and general feedback/questions.